Benefits of Customer Portal for End-Users
Enterprise clients need better visibility and transparency in the customer support process. Our portal provides a dedicated space for clients to manage and track their support requests.
Comprehensive Knowledge Base Access
Users get access to detailed articles on different product capabilities, comprehensive documentation, and learning resources.
Customer Community Interaction
Connect and communicate with other customers from the product community, share experiences and solutions.
Instant Ticket Creation
Create tickets and report issues within seconds, with easy-to-use forms and automated routing systems.
Product Updates & Announcements
Get access to product release notes, future announcements, and stay updated with the latest features.
Benefits of Client Portal for Business
Being browser-based, our customer portals work across any platform - from Windows to Mac, anywhere. Our services provide comprehensive business solutions.
Deflect Incoming Tickets
Reduce support workload by providing self-service options and comprehensive knowledge base.
Secure Information Exchange
Ability to securely exchange information, including sensitive financial information.
Retain Brand Identity
Customize the portal to match your brand colors, logos, and maintain consistent branding.
No File Size Limitations
Upload and manage larger files without restrictions, supporting various file formats.
Capture Relevant Information
Efficiently capture and organize relevant customer information and support data.
Self-Service Private Repository
Self-service access to a secure private repository with comprehensive document management.
Upload & Manage Larger Files
The ability to upload and manage larger files with comprehensive file management system.
Version Control Functions
Advanced version control functions for better document and file management.
Structured Folder System
A structured folder system (unlike FTP) for organized file management and easy navigation.
Keep Customers Up to Date
Automatic notifications and updates to keep customers informed about their requests and system changes.
Support Multiple Products
Support multiple products with ease through a unified portal interface.
Secure Client Messaging
Maintain transparency with secure client messaging and automatic email notifications.
Complete Privacy Control & Portal Security
The security of information in a client's customer portal is what we are accountable for. We are trusted by many brands and businesses for our robust security measures.
Access Controls & User Permissions
Set up comprehensive access controls and user permissions before launching your portal. Control what users can see and access.
Encryption at Rest
We use encryption at rest with SQL Azure to ensure your data is completely secure and protected from unauthorized access.
Mission Critical Systems
Data is held on mission critical systems that conform to multiple security standards and are locked down from the outside world.
Company-Level Privacy
Choose whether users from the same company can view other employee tickets, giving you complete control over information sharing.
