What the Agent Can Do
Issue Capture & Triage
The AI agent automatically captures incoming customer inquiries (e.g., from chat, email, social media), understands the core issue, and qualifies its urgency and complexity.
Personalized Resolution Sequences
The agent initiates tailored communication flows to guide customers towards solutions. This could involve suggesting knowledge base articles, providing step-by-step troubleshooting, or escalating to the appropriate human agent with context.
Knowledge Base Retrieval & Synthesis
The AI agent searches the Knowledge Base and past tickets, synthesizing the findings to deliver a single, comprehensive, and contextually relevant solution to the customer.
Issue Prioritization
Customer issues are scored and ranked by the agent based on factors like severity, impact, customer tier, and predicted churn risk, ensuring critical issues receive immediate attention.
CRM/Ticketing System Updates
The AI agent seamlessly updates the CRM or ticketing system with interaction logs, issue status changes, resolution details, and customer sentiment to maintain accurate support records and provide a complete customer view.
Support Dashboards & Reports
The agent generates insightful dashboards and reports on common issues, resolution times, customer satisfaction trends, and agent performance, providing a clear overview and suggesting optimal next actions to improve service efficiency and quality.
Problems This Solves
- Long response times leading to dissatisfied customers.
- High workload on human support teams for repetitive queries.
- Difficulty maintaining consistent support quality across channels.
- Limited insights into support performance and customer pain points.
- Missed follow-ups or unresolved tickets due to manual tracking.
Key Features
How does it work?
Discovery & Process Audit
Analyze current support workflows, channels, and tools.
Design & Workflow Mapping
Define response flows, escalation rules, messaging tone, and integrations.
Development & Integration
Build the Support AI Agent and connect it to CRM, helpdesk, and communication platforms.
Testing & Optimization
Pilot support flows, gather customer feedback, and fine-tune responses.
Deployment, Training & Continuous Improvement
Launch the agent organization-wide, train support staff, update knowledge base, improve AI responses, and analyze performance metrics.
Tech Stack Used
Why Choose PLUSINFOSYS?
Your Business Success Is Our Priority
Tailored Customer Support Automation
AI agents designed to match your support workflows and tone.
Improved Response Times
Ensure 24/7 support while reducing manual workload.
Data-Driven Insights
Track performance, recurring issues, and satisfaction metrics.
Seamless Integration
Works with your existing CRM, helpdesk, and communication platforms.
Agile & Scalable
Adapt to seasonal demand spikes, new channels, or expanding customer base.
